Terms and conditions

Please read carefully.

Upon booking you are agreeing to the value of your quote and the Terms and Conditions below.

Any increase in order will be subject to the same Terms.

The prices given in any quotation are subject to change should you wish to change the style, floral materials or scale of any designs.

A non-refundable £100 booking fee is required to secure the date and confirms the services to be provided. The fee is payable to the bank account below. You will be sent a confirmation once this has been paid.

Balance is payable 1 month prior to the event and can be made by cash or bank transfer to a Nat West Bank account details of which will be given to you.

Your flowers are pre-ordered up to one month before your wedding day, as such you have up until one month prior to the wedding to make any changes required known to us.

Changes that are required after this may be subjected to additional fees and may not be possible depending on the scale of change. Due to the living nature of fresh flowers and foliage, there may be occasions where particular varieties are not available or readily sourced. We will always try our absolute best to obtain the desired products, sometimes it is just not possible to source particular varieties. All fresh flowers and foliage are subject to availability and high-quality assessment before being used within your wedding flowers. If a particular flower is unavailable, we reserve the right to use similar flowers of the same quality and value.

Stems from Here cannot be held responsible for non delivery in extreme weather or acts beyond our control.

It is the responsibility of the individual in receipt of this quote- the client- to ensure that all products lent by or from us are returned in the same condition as when they were delivered. Damage includes but is not limited to breakages, cracks, stains or burns. The client will be responsible for covering the cost of any repairs or replacements.

Balances due must be paid at least one month before your Wedding day.

Cancelation charges. From booking until 6 months prior to event = loss of booking fee 3-6 months prior to event = 50% of balance and full booking fee.. 1-3 months = 75% of balance and full booking fee. Up to 1 month = 100% of total.

Cancellation Insurance: We strongly recommend that you seek wedding cancellation insurance from a reputable provider in order to cover any loss of deposit or incurred cancellation fees.

Venue flower arrangements will not be collected by us unless otherwise agreed. We reserve the right to make a charge if there is a significant change to the agreed distance.

Delivery mileage is worked out using the AA mileage Calculator and charged at HMRC standard rate of 45p per mile.

We reserve the right to photograph and reproduce pictures of our work for marketing purposes. If you do not want us to use your pictures, please let us know at time of booking.

In line with the new GDPR regulations (May 2018) all personal details in regard to your wedding order are held in hard copy and kept in a locked cabinet, electronically held copies are password protected and appropriate software is installed to combat malicious software.

On completion of your wedding all personal details are shredded. However financial records of payments made will be held for tax purposes but any account information will not be retained. No personal data held by me will be shared with any third party and no data will be sold.

Booking fee (£100) payment is deemed acceptance of our Terms.